You may return all
unused items purchased at My Ummah within 30 days of the original
delivery. We will pay the return shipping costs if the product is
defective or the return is a result of our error. If the item is
returned for any other reason you are responsible for the return
shipping amount. No returned merchandise will be accepted without a
Return Material Authorization (RMA). We will credit you in the same
manner as your original payment within 7 days of receiving the returned
item.
Perfect Fit Tailored
Items: A return may be made
only once (1) for each customer for items that are Perfect Fit
Tailored. We ask customers to be as accurate as possible when taking
their measurements. Ship authorized returns
to the following address: My Ummah Shipwire Distribution 1835 Ferry Rd. Napervilee, Illinois
60563 USA
For questions regarding
our return policy please contact us at CustomerCare@myummahclothing.com. Thank you for shopping
at My Ummah.Shipping -
Shipping Made
Simple
Shipping
within the USA
Shipping,
packaging and handling rates within the USA are as follows:
Value of
Order
(US Dollars)
Standard
Ground Shipping
(5 Business Days)
2-3 Day
Shipping
$0.00-$20.00
$7.99
$29.99
(flate rate for any size)
$20.01-$40.00
$8.99
$40.01 -
$80.00
$9.99
$80.00+
10.99
Shipping
Internationaly
Please note that
international orders may be subject to duties and taxes imposed by your
government. We do not impose these charges at time of sale. These
charges are due at the time of delivery. Please contact your local
Customs/Imports office for more information on any applicable duties or
taxes. My Ummah is not responsible for any customs duties charged by
your government.
Shipping
to Canada
Orders to Canada are a
flat-rate shipping charge of $19.99 for any size order and are usually
delivered within 10 working days (Delays may be caused due to Canadian
Customs).
Shipping
to the Rest of the World
Orders to the rest of
the world carry a flat-rate shipping charge of $29.99 for any
size order.
Our Products and
Services Does My
Ummah offer a money-back guarantee? Yes! If you
aren’t completely satisfied with your order, you can return your items
for a full refund within 30 days.
How can I
tell this is high quality? It looks just like every other
clothing line. My Ummah clothing is
handmade and is tailored to last. Take a look at our about us
page to see how our clothing is made with the finest
materials. Order one of our products and see for your
self. If it’s not of the highest quality, return it for a
full refund in 30 days.
May I
request a specific revision of a product? Yes! My Ummah offer its
customers Perfect Fit Tailoring. Check out our Perfect Fit
Tailoring page for more information.
Does My
Ummah offer tailoring? Yes! My Ummah
is one of the first companies to offer PFT (Perfect Fit Tailoring)
which we will custom tailor your item to your exact measurements!
How do I
wash nd take care of my items from My Ummah? All
our products include a care instructions guide. You can also
visir our Care
Instructions Page on our site.
Can My Ummah
Customer Care agents physically obtain an item and describe it to me? Yes! Our Customer Care
agents are available to assist you in anyway possible. Just
email us at any time at customercare@myummahclothing.com and one of our
agents can contact you via email or phone to help assist you.
Will My
Ummah consider carrying items that I recommend? Yes! At My
Ummah we are always asking our customers what they would like us
offer. If you have a design or idea in mind that you would
like us to consider, email us at myidea@myummahclothing.com and if we
decide to use your design or idea we will name it after you and reward
you with a $100.00 gift certificate!
Can
I buy a Gift Card or gift certificate? Yes- You can order a
gift card on our site. We will email
the gift card reciepiant the gift card code upon purchase.
You can use this gift card code in the check out phase of an
order. Any remaining ballance of card after a purchase will
not be returned to the gift car owner.
Ordering Questions
What forms
of payment do you accept? We accept Visa,
MasterCard, American Express, Discover, and PayPal.
What is PFT? Perfect Fit Tailoring is
an easy and convenient way to have your item perfectly made to fit
you. Don’t worry, your PFT order is completed in 3 easy steps
and is backed by a money back guarantee. Check out our
Perfect Fit Tailoring page.
If I choose
PFT, how much longer will my order take? Because Perfect Fit
Tailoring is specifically designed for each individual’s exact
measurements, it will take 10-14 business days to receive your order,
as it’s hand-make in the UAE.
What if my
PFT item does not fit right? You can return or
exchange any PFT item with in 30 days if you’re not completely
satisfied. Each customer is allowed one PFT return or
exchange.
Does My
Ummah accept phone, fax, email or snail mail orders? All ordering, price
quotes, stock status, and shipping quotes are provided online -- no
exceptions. We do not accept phone, fax or e-mail orders or quotes. All
pricing quotes on products and shipping are available on our website
only.
I didn't see
an order confirmation page. Was my order submitted successfully? If you didn't see an
order confirmation page even though you clicked the last submit button,
our server probably still received your order. This happens when
communication back to your PC is interrupted following your order
submission. Contact our Customer Care Department at
customercare@myummahclothing.com to make sure your order was received.
I think I
may have inadvertently placed a duplicate order. What should I do now? Contact My Ummah
customer care at customercare@myummahclothing.com. We will void the
order for you as long as it has not yet been invoiced or shipped. If
duplicate orders have been shipped, obtain the tracking number(s) for
the order(s) you do not want and call shipping carrier to refuse those
shipments. You will be refunded in full when those items are returned
to My Ummah.
After I
submit an order with My Ummah, how will I be advised of the order's
progress? My Ummah will keep you
informed of your order via e-mail. Your tracking number will be emailed
to you once the item is shipped.
Can I add,
change or remove items from my order after it has been submitted? Sure – Just contact
customer care at customercare@myummahclothing.com before the order is
shipped.
How long does it
generally take to process an order? It takes one to two
business days for us to process an order (prior to shipping it). Once
the order has shipped, your estimated time of arrival will be
determined by your selected shipping method.
Is the My Ummah website
secure? What security features are in place to safeguard my information? Your
Privacy is important to us. No information submitted by our
customers will be shared, sold, reused in lists, or be used for any
other purpose than to complete a transaction or address a customer
service concern.
Does My Ummah sell or
release my personal information? My Ummah respects your
privacy. We will not under any circumstances sell or release your
information, like your email, phone number or mailing address, to
anyone.
Does My Ummah offer a
paper catalog? Currently, our website
is our catalog.
What happens when an item
is out-of-stock? We do not sell
merchandise that we don't have in stock, but offer an Auto-Notify
Alert. This Auto-Notify is apart of our newsletter and
informs our customers when it is back in stock. Sign up to
our newsletter on our homepage www.myummahclothing.com.
What should
I do if an item is missing from my order? First, verify that
you've received a box for each tracking number associated with your
order. If all boxes have been delivered but you're still missing an
item, check the packing material for small items. Please contact My
Ummah Customer Care at customecare@myummahclothing.com if you're unable
to locate an item.
How long
after buying a Gift Card does it take for a Gift Card to be sent out? Immediately after your
order is processed (typically 24-48 hours), a gift card is
automatically sent to the recipient’s email address.
Do My Ummah
Gift Cards expire? Yes, they expire one
year from the purchase date. They are non-transferable from
the original user to another
user. The original user is the only one that can redeem the balance on
a gift certificate.
Can I redeem a Gift
Certificate toward a purchase that exceeds my Gift Certificate amount? Yes, and you’ll have to
pay the remaining balance using a credit card or other payment method.
In what denominations can
My Ummah Gift Certificates be purchased? Gift Certificates can be
purchased in $50, $100 and $250 denominations.
Returns
What is the
return policy? You may return all
unused items purchased at My Ummah within 30 days of the original
delivery. We will pay the return shipping costs if the product is
defective or the return is a result of our error. If the item is
returned for any other reason you are responsible for the
return-shipping amount. No returned merchandise
will be accepted without a Return Material Authorization (RMA). We will
credit you in the same manner as your original payment within 7 days of
receiving the returned item.
Perfect Fit Tailored
Items: A return may be made
only once (1) for each customer for items that are Perfect Fit
Tailored. We ask customers to be as accurate as possible when taking
their measurements.
Ship authorized returns
to the following address: My Ummah Shipwire Distribution 1835 Ferry Rd. Naperville, Illinios
60563 USA
What is the return policy
for bundle orders? Our standard return
policy applies to bundle orders as well.
Can I return a PFT item? You can return or
exchange any PFT item with in 30 days if you’re not completely
satisfied. Each customer is allowed one (1) PFT return or
exchange. Our standard return policy applies.
Is it mandatory to have
an RMA number in order to return a product to My Ummah? Yes- RMA numbers allows
us to track your return.
May I
exchange my item for a different product? Yes- A customer care
agent can walk you through the process when you file a return/exchange
request.
Approximately how long
will it be before a refund/credit actually appears on my credit/debit
card? It takes us
approximately 4 business days to process a credit back to your credit
card and 4-5 business days for it to appear on your statement.
Does My
Ummah pay the return shipping cost for defective merchandise? Yes- We will pay the
return shipping costs if the product is defective or the return is a
result of our error. If the item is returned for any other reason you
are responsible for the return-shipping amount.
Contact
How do I contact My Ummah? Please use the following
link to contact us at info@myummahclothing.com
Where can I
get information on special offers, coupon codes, and exclusive
promotions? Subscribe to My Ummah’s
Newsletter to have the latest deals sent directly to you and receive: •
Offers and promotions exclusively for newsletter subscribers •
Advanced notice on our latest product releases •
Exclusive promotion codes
What
information should I provide My Ummah when I contact a customer care
agent? • Sales Order Number
• RMA number
• E-mail address
• Item #(s) or description of each item in question
How can I subscribe to My
Ummah Newsletter? Go to
www.myummahclothing.com and enter your email address to at the bottom
of the home page to be added!
How can I
unsubscribe to My Ummah Newsletter? Email us at
customercare@myummahclothing.com and let us know. We will
unsubscribe you right away.
I
unsubscribed to My Ummah Newsletter already, why am I still receiving
newsletters from you? Please be aware that it
might take up to 10 days for us to completely remove your email address
from our database. For further assistance, please send email to
customercare@myummahclothing.com
How do I
redeem a valid My Ummah promotion code? Enter valid My Ummah
promotion code in your shopping cart during the checkout process.
